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SHIPPING
Priority Skateboards offers FREE SHIPPING in the US on all orders over $200.
International shipping cost varies according to the weight and destination of your order.
The chart below shows all the shipping services we offer with their estimated rates and estimated delivery times. Remember that business days do not include weekends and holidays.
SHIPPING RATES & DELIVERY TIME COST USA -
Flat Rate or Free Shipping2-5 Business DaysFree or $4.95USA -
2-Day Delivery1-3 Business Days*$14.95 and up USA
Overnight (Next Business Day)1 Business Days**$29.95 and upCANADA5-14 Business Days$9.95
INTERNATIONAL10-25 Business DaysVaries by Country
*As of late 2015, USPS Priority Mail 2-Day delivery is now 1-3 days, depending on geographical location.
Customers located in the San Diego area should expect to receive their order within 1 day; customers located in urban areas should expect to receive it in 2 days; and customers in more rural areas will receive it in 3 days. We apologize for any inconvenience.
** Due to the Covid-19 pandemic, overnight shipping isn't guaranteed by FedEx or USPS. We will promise to ship the package the same day (if the order is placed after 1PM PST) or within the following business day.
SHIPPING TO HAWAII AND ALASKAHawaii and Alaska customers also qualify for Free shipping, orders are shipped by USPS.
REJECTED/UNDELIVERED PACKAGESRejected and undelivered packages are returned to KingzKimonos.com. If you'd like us to resend your package, a new shipping fee will apply. If we don't hear from you again, we treat the order as cancelled and refund the money minus the initial shipping cost.
FREE EXCHANGES FOR ORDERS OVER $50 (US orders only)If your not satisfied with your order, you can return the order with a FREE return label for a store credit within 30 days of receipt, however, if the item has been washed or worn, this voids our return policy and is no longer eligible for return/exchange. If you opt for a credit card refund, $8.95 will be deducted to cover some of the return shipping cost.
INTERNATIONAL SHIPPINGWe offer discounted international rates to virtually any Country. Shipping starts at just $5.95 to select destinations.
*Delivery time depends on customs processing. Customers are responsible for paying any customs fees and duties charged by your country.RETURNS & EXCHANGESWe will be happy to accept returns that are in resalable condition as long as they are returned within 30 days of the shipment date. You may choose to exchange the item, receive a refund or a store credit. Outgoing shipping charges will not be refunded.
Return ProcedureTo create a return please access ourreturn portaland follow the instructions to create your return label (domestic orders) or receive information on how to return international orders.Notes:Returned items that are crumpled and not folded correctly, do not have tags, or packaging will be subject to a minimum restocking fee.The item will not be accepted as a return if it is in poor condition, dirty, washed, or worn.Restocking fees will not be charged for items returned in original condition. If you ship your item back to us before obtaining an RMA your return may be delayed. Store credits and refunds will not be issued until the item has been received and deemed resalable.
EASY EXCHANGES & RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at prioritylongboard@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at prioritylongboards@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at prioritylongboard@gmail.com.